Inferrix Help Center
Welcome to the Inferrix Help Center. This page brings together links to support, documentation and guidance so that you can get the most from Inferrix Wireless BMS, smart lighting and building intelligence solutions.
Use the quick links below to find help, log a ticket or share feedback with the Inferrix team.
Start here
How can we help you today
Choose the option that best matches what you want to do. Each section will guide you to the right page or resource on the Inferrix site.
For issues on a live deployment, alarms that do not look right, devices that are offline or configuration questions, our Support page explains how to log a ticket and access the Inferrix Support Portal.
- Visit the Support page
- Log a ticket through the Inferrix Support Portal
- See tips for faster resolution
If you want to discuss a project, partnership or general question, the Contact page gives you a form and global contact details.
- Use the form on the Contact page
- Find the relevant office and email address
Feedback on products, deployments and support helps us improve. The Feedback page lets you submit suggestions or comments directly to our teams.
- Visit the Feedback page
- Share product or support experience
Using Inferrix
Help with Inferrix solutions
If you are new to Inferrix or expanding an existing deployment, these areas are a good place to start when you have questions about how solutions fit together.
Learn how Inferrix Wireless BMS combines sensors, gateways and Inferrix Cloud to monitor and control buildings without traditional cabling.
- Understand core building blocks
- See typical use cases and benefits
Discover how Inferrix supports smart lighting, occupancy based control and zoning for improved comfort and energy efficiency.
Self help
Best practices before you log a ticket
Some issues can be resolved quickly by checking a few common areas. These steps are optional but often helpful before you log a support request.
- Confirm gateways and network equipment have power
- Check that local maintenance activities are complete
- Verify that any recent changes are noted
- Look at alarms, trends and device status
- Take screenshots of unexpected patterns
- Note if only some areas are affected or the entire site
- Who noticed the issue and in which area
- How often it occurs and whether it is new or recurring
- Any workarounds that keep operations running
More help
Other useful pages
Learn more about who we are, what we build and why organisations around the world rely on Inferrix for smart building projects.
- Visit the About Inferrix page
Interested in the work we do with Wireless BMS, smart lighting and intelligent infrastructure Explore potential future opportunities.
- Visit the Careers page
Still need help
If you are not sure which option is right for you, start by visiting the Support or Contact pages. Our team will guide you to the correct process or resource.