Support for Inferrix Wireless BMS and smart building solutions
Inferrix support helps you keep your smart buildings running smoothly. Use the Inferrix Support Portal to log tickets, track progress and collaborate with our team on incidents, changes and questions.
The portal is the central place to manage support for your sites, devices and applications, with full ticket history and status visibility for your team.
Inferrix Support Portal
Login to create a new support ticket, update existing cases and view the full history of your interactions with the Inferrix support team.
Open Inferrix Support PortalAccess requires an active Inferrix support or project agreement. If you do not have portal credentials yet, please contact your Inferrix representative.
Support flow
How Inferrix support works
The Inferrix Support Portal is designed for operations teams, system integrators and partners who manage live Inferrix deployments. It gives a structured way to log, classify and resolve issues while keeping all stakeholders aligned.
Login to the Support Portal
Use your registered email address and password to sign in. If you have multiple sites or portfolios, your account can be linked to all relevant projects and tenants.
Create a new ticket
Select the site, solution or device group affected, then describe the issue, impact and any steps already taken. Use attachments for screenshots, exports or photos.
Track and collaborate
Follow the status of each ticket in real time. Add comments, respond to questions from Inferrix engineers and see all activity, attachments and resolutions in one place.
Close and review
Once a fix or workaround has been applied, you can confirm closure and keep the record for future reference. Historic tickets form a valuable knowledge base for your team.
What you can do in the portal
Support tools for your operations team
The portal gives your team a single, consistent way to engage with Inferrix support.
Ticket dashboard
- View open, pending and closed tickets
- Filter by site, priority, solution or date
- See who is assigned on both sides
Priority and impact
- Classify tickets by severity and business impact
- Highlight critical production incidents
- Separate configuration questions from urgent faults
Team collaboration
- Add internal watchers from your organisation
- Keep integrator, end customer and Inferrix aligned
- Keep a clear written record of decisions and changes
Good practice
Tips for faster resolution
A few simple habits can significantly speed up investigation and resolution times.
Be specific about the impact
- Note which building, floor, zone or device group is affected
- Mention if there is a safety or compliance implication
- Share whether workarounds are available on site
Include evidence
- Attach screenshots of dashboards or alarms
- Share relevant export files, logs or photos
- Note the approximate time when the issue started
Keep one ticket per issue
- Log separate tickets for unrelated issues
- Use comments to update instead of opening duplicates
- Link related tickets for portfolio wide patterns
If you cannot access the portal
Alternative ways to reach Inferrix support
If you are unable to log in to the Support Portal but need assistance, please use one of the options below.
Email support
Contact the Inferrix support team by email and include your organisation name, site name and a short description of the issue.
Email: contactus@inferrix.com
Talk to your Inferrix representative
If you work through an Inferrix partner or account manager, you can also ask them to help register your organisation on the Support Portal and link your user accounts.
Ready to manage your Inferrix support online
Use the Inferrix Support Portal to log tickets, track progress and keep a clear record of how your smart buildings are supported over time.