Privacy Statement
This Privacy Statement explains how Inferrix Limited collects, uses, stores and protects personal information across our websites, platforms, devices, cloud services, support systems and customer interactions. By using Inferrix services, you agree to the practices described in this Privacy Statement.
1. Introduction
Inferrix is committed to safeguarding your privacy. We handle all personal data responsibly and in alignment with global data protection principles such as GDPR, POPIA, and other applicable standards. This policy applies to all visitors, users, customers, partners and organisations interacting with Inferrix services.
2. Information We Collect
Inferrix collects information to deliver services, improve performance and support customers. The types of data include:
2.1 Information you provide
- Name, surname and contact details
- Email address and organisational information
- Support-related messages, attachments or logs
- Information submitted through forms, demos or requests
2.2 Information collected automatically
- Device identifiers and telemetry from Inferrix sensors and gateways
- Platform usage data including page interactions and access logs
- Browser type, IP address, system configuration
- Time, date and frequency of platform access
2.3 Information from Inferrix hardware
When using Inferrix wireless sensors, gateways or controllers:
- Environmental measurements (temperature, occupancy, air quality, lighting, etc.)
- Status indicators such as battery, connectivity and device health
- Gateway logs, rule executions and automation triggers
2.4 Third-party or partner data
Inferrix may receive data from system integrators, distributors, cloud providers or partner organisations when required for deployment, support or joint services.
3. How We Use Your Information
Inferrix uses data only for operational, analytical, support and service improvement purposes. This includes:
- Operating the Inferrix Cloud and wireless BMS solutions
- Processing telemetry and delivering dashboards, insights and automation
- Responding to support queries and resolving technical issues
- Improving reliability, performance and user experience
- Enhancing security and detecting abnormal activity
- Developing new features, AI models and analytics
- Providing product updates, announcements or service notifications
4. Legal Basis for Processing
Inferrix processes personal data under one or more of the following grounds:
- Your consent when submitting forms or requests
- Contractual obligations for customers using Inferrix solutions
- Legitimate interest in improving platform security and performance
- Compliance with legal and regulatory requirements
5. Sharing of Information
Inferrix does not sell personal information. Data may be shared only with trusted parties when necessary:
- Integration partners or service providers supporting Inferrix systems
- Authorised system integrators working on project deployments
- Cloud hosting providers ensuring platform uptime and performance
- Legal or regulatory entities when required by law
All third-party providers are bound by strict confidentiality and data protection obligations.
6. IoT Device Data
Inferrix collects environmental and operational data from connected sensors, gateways and controllers. This data is used exclusively for:
- Monitoring and automation functions
- Performance analytics and optimisation
- AI-driven insights and anomaly detection
- Historical reporting and trend analysis
Device data is anonymised or aggregated wherever possible to protect privacy.
7. Data Retention
Inferrix retains data only for the duration necessary to:
- Deliver services and maintain platform functionality
- Comply with legal or contractual requirements
- Support analytics, auditing and troubleshooting
Users may request deletion or export of data where applicable and technically feasible.
8. Data Security
Inferrix implements strong technical and organisational security measures to protect data, including:
- Encrypted data transmission between devices and cloud services
- Secure device authentication and identity control
- Restricted access to sensitive systems and logs
- Monitoring of abnormal platform behaviour
- Cloud infrastructure hardening and compliance measures
Despite best efforts, no digital system is entirely risk-free. Users should follow recommended security practices.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates to incorrect data
- Request deletion of personal data where legally permitted
- Object to certain processing activities
- Request data portability
- Withdraw consent at any time
10. Cookies and Tracking Technologies
Inferrix websites may use cookies or analytics tools to improve user experience, measure performance and enhance navigation. You may disable cookies in your browser settings, although some features may not function correctly.
11. International Data Transfers
Inferrix may process or store data in global cloud regions depending on customer location and platform architecture. All transfers comply with international data protection requirements and safeguards.
12. Children’s Privacy
Inferrix services are not intended for children under 16. We do not knowingly collect personal information from minors.
13. Changes to This Privacy Statement
Inferrix may update this Privacy Statement from time to time. Updates take effect immediately when published. Continued use of Inferrix services constitutes acceptance of the updated policy.
14. Contacting Inferrix
For privacy-related questions, requests or concerns, please contact us through our Contact page: